Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Online Casino Sites. Most messages we receive are about the same handful of things: a payout percentage we quoted, a bonus term that looks different on the casino's own site, a withdrawal that has stalled, or a request to work with us. Below is how to contact us, what we can realistically help with, and what belongs with the casino or a regulator instead.
Write to us at [email protected]. We aim to reply within two business days. Include the casino name, the date, and a screenshot or the exact wording you are asking about — that alone usually saves a round of emails.
What we can help with, and what we cannot
We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process payments or have access to any account you hold with an operator.
- We can help with: explaining a wagering requirement or a bonus cashout cap, clarifying how a payout figure on our pages was derived, correcting outdated offer terms, pointing you to the right complaints channel, and answering questions about how we rank and rate.
- We cannot help with: unlocking a locked account, releasing a pending withdrawal, overturning a KYC decision, issuing a bonus, or acting as an arbitrator in a dispute. Only the operator and, where one exists, its licensing regulator or an approved alternative dispute resolution body can do that.
If your message is about a stalled withdrawal
Send it to the casino's support channel first and keep the ticket reference. A structured escalation gets results more often than a strongly worded second email:
- Confirm identity verification is fully complete — most delays trace back to an unreadable ID scan, a mismatched address, or an outstanding source-of-funds request.
- Check your withdrawal against the account's stated minimum withdrawal amount and any daily, weekly or monthly limit.
- Check whether bonus funds are still in play. Unmet wagering requirements freeze the whole balance at many sites, not just the bonus portion.
- Ask support, in writing, for the specific term being applied and the expected timeframe.
- If the answer is unsatisfactory, escalate to the operator's formal complaints procedure, then to its regulator or dispute service.
Tell us what happened too. Patterns across multiple readers are exactly the kind of evidence that changes how we write about an operator.
Commercial relationships, stated plainly
Some links on this site are commercial, and Online Casino Sites may earn a commission when a reader opens an account through them. That revenue pays for the research. It does not buy a position, a rating or a favorable sentence. Our editorial ratings are our own assessment, not customer-review scores, and we do not publish operator-supplied copy as though it were our own reporting. If you believe a page reads otherwise, tell us and quote the line.
Questions we get most about the payout-focused rankings
Most contact about the highest payout online casinos falls into three buckets: how the headline bonus actually pays out, how quickly money leaves the casino, and which games contribute. Here is the short version for the top-rated operators in our list, with the caveats that matter.
Raging Bull
Raging Bull sits at the top of our list largely because its advertised package is unusually large for a US-facing site: 410% up to $10,000 plus 50 free spins. Rated 10.0 on our editorial scale. For payout-minded readers, the size of the match is the least interesting part of it — a four-figure bonus attached to a high wagering multiplier and a maximum cashout cap can be worth less in practice than a smaller offer with cleaner terms. Before you claim it, check the playthrough multiple, whether it applies to bonus only or deposit plus bonus, the maximum bet allowed while wagering, and the expiry window. Reader mail about this site most often concerns cashout caps on large slot wins. Limitation: the percentage headline invites expectations that the terms do not support, and availability depends on where you are.
Magician Bet
Magician Bet earns 9.9 for the opposite reason: 101% No Wagering. No-wagering offers are the most payout-transparent structure on the market, because what you win from the bonus is withdrawable rather than locked behind a playthrough target. That makes the arithmetic honest and short. Limitation: the match rate is modest next to the headline-chasing sites, the offer is almost certainly capped at a maximum bonus amount, and "no wagering" does not remove identity verification, minimum withdrawal thresholds or processing time. Read the cap before you size your deposit.
Slots of Vegas
Also 9.9, with 375% bonus plus 50 free spins on Cash Chaser. Notable here because the spins are tied to a named title rather than left open — useful, since a specific game means a knowable RTP and volatility profile rather than a vague credit. Free spin winnings usually carry their own wagering and their own cap, separate from the deposit match. Limitation: game-restricted spins are only good value if you would have played that game anyway, and table games often contribute little or nothing toward clearing the match.
Uptown Aces
Rated 9.6 on the strength of the largest advertised multiplier in our list, 600% for new players. Very high multipliers generally travel with tight maximum bets during wagering and firm withdrawal caps. Limitation: the bigger the percentage, the more the fine print decides the outcome — treat the number as a prompt to read terms, not as a payout estimate.
Side by side on the terms readers ask about
| Casino | Headline offer | Editorial rating | What to verify first |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Wagering multiple and maximum cashout |
| Magician Bet | 101% no wagering | 9.9 | Maximum bonus amount |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.9 | Separate spin wagering and caps |
| Uptown Aces | 600% for new players | 9.6 | Maximum bet while wagering |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 | Whether rewards convert to cash value |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.6 | SC redemption rules and thresholds |
| BetUS | 200% up to $4,000 for new players | 9.6 | Casino vs sportsbook rollover terms |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.4 | That $20 is a purchase, not a free entry |
| Slots and Casino | 500% up to $2,500 x3 | 9.2 | Whether each tranche has its own wagering |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 9.0 | Crypto volatility and BTC-denominated caps |
Offers change without notice. Everything above reflects what was advertised as of Sep 25, 2026 — confirm current terms on the operator's own page before depositing. If you find a discrepancy, that is a correction we want.
Deposits, withdrawals and fees — what to tell us when something goes wrong
Costs on the player side are mostly the deposit itself, plus whatever the payment route adds. Methods available to US customers vary by operator and by state, so verify inside your own account rather than assuming.
- Debit and credit cards — widely accepted for deposits. Some card issuers decline gambling transactions or treat them as cash advances with an associated fee. Cards are frequently unavailable for payouts.
- ACH and bank transfer — common for larger withdrawals. Slower, typically a few business days after internal approval.
- E-wallets — usually the fastest payout route where offered. PayPal availability is limited to certain regulated operators and states; do not assume it.
- Crypto — relevant to sites like Bets.FM, where the bonus is BTC-denominated. Network fees apply and the dollar value of a balance moves with the market.
- Sweepstakes redemptions — Card Crush, Zumba Cards and Amazon Jackpots use coin and sweeps-style models. Purchases such as the $20 Amazon Jackpots package are payments, not free offers, and redeeming sweeps credits has its own minimum thresholds and eligibility rules.
When you email us about a payment problem, include the method, the amount, the date requested, and any fee or timeframe you were quoted. That is enough for us to check whether the operator's published terms match your experience.
Game questions we can answer
We are happy to explain what sits behind a payout figure across the main categories: slots, including progressive jackpots with their large but very low-probability top prizes; table games such as blackjack, roulette and baccarat, where house edge is usually lower than on slots but bonus contribution is often reduced or excluded; live dealer rooms streamed with human croupiers, which typically contribute least toward wagering; and mobile play through browsers or dedicated casino apps. If you want the reasoning behind an RTP or volatility description, or a note on which software providers supply a title, ask. Where a claim came from an operator's marketing rather than an independent source, we will say so.
The adjacent products these operators run
Several names on this list are not casino-only. BetUS runs sports betting and other wagering markets alongside its casino, and its promotions can carry different rollover rules depending on which product you use the funds in — a frequent source of confusion in reader mail. Bets.FM sits in the crypto betting space more broadly. The sweepstakes brands operate closer to a social-gaming model with coin purchases and prize redemptions rather than conventional cash wagering. If you are unsure which product your bonus applies to, that is worth an email to the operator before you play, and worth telling us if the terms were unclear.
Eligibility, licensing and what we will not do
You must be at least 21 to gamble online in most US jurisdictions, and legal availability is decided state by state rather than federally. Some states license and regulate online casino play; many do not, and offshore sites accepting US customers are not the same thing as operators authorized to serve your state. We do not verify or claim any specific license for the operators listed here, and we will not tell you a site is completely safe or that a withdrawal is guaranteed. Check your own state's rules and each operator's stated terms before depositing.
If gambling has stopped being entertainment, self-exclusion tools, deposit and loss limits and blocking software are the practical first steps, and the 1-800-GAMBLER helpline is available nationally. Mention it in your message if you want us to point you to further support resources. Nothing on this site should be read as a way to make money or solve a financial problem.
Corrections, partnerships and press
- Corrections — quote the sentence and the page. Verified errors are fixed and the page's review date updated.
- Partnership and advertising — introduce the brand and the proposal. Commercial arrangements never include editorial placement, rating influence or approval over what we publish.
- Press and research requests — tell us your deadline. Our research covers bonus terms, payout conditions, payment methods and state availability.
- Content suggestions — reader questions shape what we cover next, including coverage such as our guide to non-GamStop casino options.
Before you write
If your question is about a specific offer, pull up the operator's terms page first — the answer is often there, and if it is not, saying "the terms page does not state the cashout cap" tells us something useful. If it concerns your own funds or account, the operator is the only party that can act, and the regulator or dispute body is the next step. Everything else, send our way. Editorial enquiries reach Nicole Morrison and the research team at [email protected], and we read every message before replying.